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Procon-SP Foundation said on Monday (26) fined 29 banks, four banks in the city of São Paulo. According to the consumer protection agency, the reason for the sanction imposed on suppliers is the poor provision of service related to the delay of service to consumers.
The Procon-SP reported that during the inspection items considered as amount of available counters, boxes of operation, led lampor number of customers in the queue, the amount of existing terminals and self-service guiding presence.
The court filings say that for the assessments is based on commitment led lampor made between financial institutions and the Brazilian Federation of Banks (Febraban), which indicates the maximum waiting time - the period between the entry of the consumer in the queue and the start of your Support - 20 minutes for ordinary days and 30 minutes for peak days. Monitoring happened both paydays as in other normal days, he says. 83 bank branches that had registered complaint by consumers in attendance Procon-SP were monitored. The operation was performed in May 2014.
Answers banks Banco do Brazil said in a statement, was not self reported, so far, on the assessments above. "As soon as the self directed notification of irregularities, the necessary steps will be taken."
Ministry notifies banks for lack of information about packages
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